Privacy policy

Privacy Policy Overview
This Privacy Policy establishes rules to govern the collection, use and disclosure of personal information collected by Access Nutrients Inc. and Access Nutrients Us, Inc. (collectively the “Company”) in the course of business, in compliance with federal and provincial privacy laws including the Personal Information Protection and Electronic Documents Act (Canada), the Personal Information Protection Act (Alberta) and the California Consumer Privacy Act.

This Privacy Policy applies to all individuals whose personal information the Company collects uses or discloses in the course of doing business. This includes individuals who are customers, visitors to the goodphyte.com website (the “Website”) and all individuals who are contract workers, contractors, and consultants to the Company. It is our policy to only disclose your personal information as required or authorized by law or as otherwise set out in this policy. 

We reserve the right to change this policy from time to time as industry practice, the law, and our procedures in this area may change from time to time.  

What is Personal Information?
For the purposes of this Privacy Policy, “personal information” means information about an identifiable individual, but does not include a person’s name, title, business address or telephone number, as an employee of an organization.  Where this Privacy Policy states that a list of items is “including”, the lists so described are meant to be examples and not exhaustive or exclusive. 

This Privacy Policy applies to all personal information that is collected, used or disclosed by the Company. The Company has designated a “Privacy Officer” to be accountable for the operation of this Privacy Policy. Individuals may question or report any privacy concerns, breaches, violations or compliance issues to the Privacy Officer at the address indicated below.

If the policies and procedures outlined in this document do not address a specific situation, individuals are advised to contact the Privacy Officer privacy@goodphyte.com for guidance or clarification.

What Personal Information Do We Collect?
The Company collects and uses only the personal information that we need for providing services and operating our business. You are not required to provide information about yourself in order to visit or browse the Website.  However, if you wish to contact the Company, to create an account, or to place an order through the Website, you may be required to provide the Company with personal information such as your name, address, email address, phone number, payment information, password, and other similar information to identify you and allow the Company to communicate with you and fulfill any orders. If you choose to voluntarily provide a testimonial or comments we will only publish your first name in association with such testimonial or comment. Generally, the Company collects the following personal information from individuals for the various purposes set out below: 

    • Name

    • Address

    • Email address (work or home)

    • Preferences

    • Comments and testimonials related to customer’s use of the Company products 

    • Payment details

Categories of Personal Information we collect
California residents have the right to request access to or the deletion of their personal information as set forth in the ACCESS TO YOUR INFORMATION / CALIFORNIA PRIVACY NOTICE section below.

Information about our data collection during the prior 12 months is further described below.

Categories of Personal Information

Sources of such Personal Information

Business Purpose for such Personal Information

Categories of Third Parties with whom information is shared

Contact information and other information about you, your household and your experience with our products (including your name, email address, physical address, shipping address, telephone number, personal details provided in a testimonial or comment).

Collected from you and/or directly through the Website.

We use this information to process and fulfill your orders, deliver marketing messages to you, respond to your inquiries, improve our products and services, verify requests pursuant to this Privacy Policy and as otherwise described in How do we use your Personal Information? section below.

We share this information with our service providers.
Internet or other electronic network activity information (including cookies and mobile device IDs, and related browsing information). Collected from you directly when you use our Website. We use this information to remember your preferences on the Website, tailor and deliver online advertising, improve our products and services, measure the effectiveness of our advertising campaigns and emails, conduct business research and generate analytics, for security purposes, and as otherwise described in How do we use your Personal Information? section below. We do not share this information.
Location information General location collected from you directly and from your IP address. We use this information to send you relevant offers and advertisements and as otherwise described in How do we use your Personal Information? section below. We share this information with our service providers, marketing partners, and as otherwise described in How do we use your Personal Information? section below.
Employment-related information (such as job history and other information you provide in a job application). Collected when you apply for a job. We use this information to make hiring decisions and as otherwise described in the How do we use your Personal Information? section below. We share this information with our service providers and as otherwise described in How do we use your Personal Information? section below.


How do we use your Personal Information?
The Company collects and uses personal information for the following purposes:

  • To manage the Company's business and operations, including customer relationships and transactions
  • To meet legal and regulatory requirements
  • Inform individuals about the Company's products and services that we believe may be of interest to them (if you have not unsubscribed from receiving such material)
  • Better understand an individual’s interests in our products and services 
  • On our Website in testimonials and comments you provide about our products
  • Deliver, develop, enhance or improve products and services 
  • Evaluate suitability of candidates
  • Provide information on future opportunities
  • Meet regulatory requirements
  • Conduct market research
  • To enforce our legal relationship with you
  • To send you commercial electronic messages when we have implied or express consent to do so.

The Company discloses personal information for the following purposes and the following parties:

  • To third party service providers to assist in the operation of our business and marketing
  • To our subsidiaries and affiliates
  • As is necessary in contemplation of a business transaction.

We normally collect information directly from our customers. We may collect your information from other persons with your consent or as authorized by law.  Before or at the time of collecting personal information, we identify the purposes for which we are collecting the information. We do not provide this notification when personal information is volunteered for an obvious purpose. If we wish to use or disclose your information for a new purpose not included in this policy, we will notify you and seek your consent.

We may be involved, from time to time, in transactions to sell parts of our business or assets or merge with other businesses. Since our customer information may be part of such transactions, we may use or disclose this information to other parties involved in the transaction. In such cases, the information that is shared is limited to what is necessary to accomplish the transaction, and we take appropriate steps to protect the information from improper use or disclosure.

Cookies
In addition, we also receive and send data from our servers and from your browser when you visit our Website, including your IP address, the time and information about the page you requested and the website through which you were linked to our Website; accumulating and reporting anonymous, aggregate (data collected in mass), statistical information on website usage; and determining which features users like best. Finally, your Internet browser has a feature called “cookies”, which stores small amounts of data on your computer about your visit to our Website. Cookies tell us nothing about who you are, however, unless you specifically give us personal information. You do not need to have cookies turned on to visit the Website or any other websites operated by us. You may also elect not to allow cookies to be collected by selecting certain options on your browser.

Consent
Ordinarily we ask for consent to collect, use or disclose personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.  

You may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfil our reasonable business or legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.

The purpose for collecting personal information is set out in this policy. Any necessary consents shall be obtained before personal information is collected, used or disclosed.  

We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent orally (in person, by telephone), in writing (by signing a consent form), or electronically (by clicking a button).

In cases that do not involve sensitive personal information, we may rely on “opt-out” consent. 

The amount and type of personal information collected by the Company shall be limited to what is necessary to fulfill the identified purpose. Personal information shall only be used or disclosed for the purposes for which it is collected. Exceptions may be made with the consent of the individual or if authorized or required by law. We will not sell your Personal Information and will only send you commercial electronic messages when you have provided us with express consent or as otherwise allowed under Canadian Anti-Spam Legislation.  You may unsubscribe from receiving such messages through this link [insert link to unsubscribe page]

How Do I Access My Personal Information?
Upon request received by the Company in writing, individuals shall be informed of the existence, use, and disclosure of their personal information records and shall be given access to that information. Requests to access personal information held by the Company should be directed to the Privacy Officer.  

Requests must be made in writing or by e-mail. Individuals may be required to verify their identity in order to access their personal information. Any such documentation provided shall be used for verification purposes only. 

The Company responds to requests for access to personal information within thirty (30) days of receipt of the request, or as may be permitted in accordance with applicable privacy legislation. 

A fee for reasonable costs incurred may be charged when responding to more complex requests. The individual will be informed of the applicable fee. 

Requested information will be provided in a form that is generally understandable. 

The Company will be as specific as possible when describing third parties to whom it has disclosed personal information about an individual. When it is not possible to provide a list of the organizations to which it has actually disclosed information, the Company will provide a list of organizations to which it is likely to have disclosed information. 

Individuals are permitted either to view the original record, or to request a copy, subject to limitations as permitted or required by law. To preserve the integrity of the record and ensure that documents are not removed from the Company, individuals wishing to view an original record will do so at the Company's head office and under the supervision of designated the Company personnel. 

Limitations on Access
The Company will only refuse access to information about you in those circumstances permitted or required by applicable privacy legislation. 

In the event that the Company refuses to provide access to information, it will provide you with the reasons for its refusal upon request. Exceptions may include information that contains references to or opinions of other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, or information that is subject to solicitor-client or litigation privilege. The Company will respond to your requests for access in accordance with applicable privacy legislation.  

How Will My Personal Information Be Maintained?
Personal information shall be kept as accurate, complete, and up to date as necessary for the purposes for which it is to be used. 

Individuals have the right to challenge the accuracy and completeness of the personal information that is maintained by the Company and have it amended as appropriate. 

Individuals seeking a correction or amendment to their personal information should direct their requests in writing to the Company's Privacy Officer.  

All formal requests to amend personal information must be accompanied by appropriate supporting documentation. The Company’s Privacy Officer will manage any exceptions. The amended information will be transmitted to third parties, as appropriate. 

If the individual is not satisfied with the results of the request, the Company shall internally document the issue, and provide a response. The existence of the unresolved challenge will be transmitted to third parties, as appropriate. 

How Is My Personal Information Stored and Secured?
Personal information will be retained only as long as necessary and will be disposed of in a manner that is appropriate to the sensitivity of the information. We render client personal information non-identifying or destroy records containing personal information once the information is no longer needed. We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.

Personal information will be protected by security safeguards, appropriate to the sensitivity of the personal information. 

We will notify all required authorities including the Office of the Information and Privacy Commissioner of Alberta, without delay, of a security breach affecting personal information if it creates a real risk of significant harm to individuals.

Cross Border Transfer of Information
Our Website and our servers are operated in the United States. If you are located outside of the United States, please be aware that information you provide to us will be transferred to the United States. By using the Website and by providing us personal information in any manner, you consent to the transfer of your information to the United States and our use of the information and data provided by you in accordance with this Privacy Policy. Where this is the case, we will take appropriate measures to protect your information in accordance with this Privacy Policy. Nonetheless, your personal information may be subject to foreign laws and may be accessible by foreign government authorities, courts, law enforcement, and regulatory agencies.

ACCESS TO YOUR INFORMATION / CALIFORNIA PRIVACY NOTICE
We provide you with choices regarding the personal information we collected of you, and California residents have certain rights pursuant to the California Consumer Privacy Act (“CCPA”). The rights listed below do not apply to California residents who apply for a job with the Company:

  • Personal Information
    • Right to Delete - For California residents, if you would like to request that we delete your personal information, please click on the following link and provide the requested information.
    • Right to Know - For California residents, if you would like to request a report that details the categories of personal information collected about you, the categories of sources from which the personal information is collected, the purpose for collecting the personal information, the categories of third parties which whom we share the personal information and the specific pieces of personal information collected about you over the past 12 months.
    • Emails - If you prefer not to receive marketing information from the Company, follow the instructions above.
    • Cookies - You may delete or block cookies and other technologies by following the instructions above.
  • We Do Not Sell Personal Information. Company does not “sell” any personal information of our consumers as defined under the CCPA.

We have various procedures to verify that you are authorized to make the requests above. You can designate an authorized agent to make these requests on your behalf, though we will need to verify the authority of such agent pursuant to our reasonable procedure.

We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes and to process transactions and facilitate customer requests. We do not discriminate against you for exercising any of your rights above, though we are not able to provide some services to you without such information.

For Authorized Agents making a request on a consumer’s behalf, please submit the required form of request.  An Authorized Agent’s request will be denied without this form properly submitted.

Challenging Compliance
Inquiries or complaints concerning compliance with this Privacy Policy should be addressed, in writing, to the Company's Privacy Officer.

If you are not satisfied with the response from our Privacy Officer after making a complaint, you may have recourse to additional remedies under applicable privacy legislation. For further information, please contact the Federal Privacy Commissioner or your provincial Privacy Commissioner, as applicable. 

Questions and Complaints
If you have a question or concern about any collection, use or disclosure of personal information by the Company, or would like to request access to your own personal information, please contact: 

Privacy Officer: privacy@goodphyte.com